Odstoupení od smlouvy uzavřené distančním způsobem

CANCELLATION OF CONTRACT concluded by distance method

IMMAX WPB CZ, s.r.o., Pohoří 703, 742 85 Vřesina, ID: 046112686.

OPERATIONS AND CLAIMS DEPARTMENT
IMMAX WPB CZ, s.r.o.
Teslova 1179/2, 702 00 Ostrava-Privoz
E-mail: reklamace@immax.cz

PLEASE NOTE: We do not accept returned goods or documents at our registered office. Thank you for your understanding.

WITHDRAWAL AND RETURN - A QUICK OVERVIEW

You have the right to withdraw from this contract within 14 days of receipt of the goods without giving any reason.

1. Fill in the Withdrawal Form, trace the proof of purchase.

2.    Send or personally deliver the goods including the withdrawal form and proof of purchase to the address of IMMAX WPB CZ, s.r.o. Teslova 1179/2, 702 00, Ostrava-Privoz within 14 days of receipt of the withdrawal from the purchase contract.

a.      When sending goods by a shipping company, please follow the instructions of the company and make sure that the goods arrive undamaged.

b.      For personal handover, please deliver the goods to us during office hours Mon-Fri 8-15h

 The costs associated with the return of the goods shall be borne by the buyer.

DESCRIPTION OF THE RETURN PROCESS

1.      Receipt of goods in the shop.

2.      Inspection of the returned goods by a claims technician.

3.      Payment will be sent within 14 days of receipt of the returned goods, using the same method we received payment from you.

WHAT TO LOOK OUT FOR

·        Returned goods should be free from signs of use and in their original packaging. Otherwise, the refund amount may be reduced based on the wear and tear incurred.

·        If a gift, discount or other benefit is provided with the goods (for example, a bonus of 3 pieces for the price of 2) and the goods are returned, the benefit is no longer valid and the buyer is obliged to return the gifts or benefits provided.

Details regarding withdrawal from the Purchase Contract are set out in the Terms and Conditions - Article 5.